Frequently asked Questions
What are your opening hours? We are open Tuesday - Saturday 9.30am - 5.30pm. We are closed all day Mondays when we shoot commercial products and Models.
How can I find the studio? Please click for a map of the local area
Is there anywhere to park near the studio? Yes there is. There is metered parking on Chatterton Road and some of the residential roads have restrictions only from noon to 2pm.
How long is a session? Generally sessions last from 1/2 hr - 1hr depending on the number of people and how many children there are.
Will there be anywhere for us to change clothes? Yes, but please come ready dressed for your session. We have a dressing room, so you may bring a change of clothes if you require. If you have any special interests or hobbies please feel free to bring them as props. They can be included in your portraits capturing your unique style.
How quickly will my portraits be ready? It really depends upon what you order. Some images may be ready within four weeks, but if you order a specialist product, the order should be ready in around 6 weeks.
Why do you need my credit card details? (Family Portrait Give-away Only) Just like booking a hotel room, this is a standard requirement. We take a fully refundable deposit £25 at the time of booking by credit or debit card which secures your appointment at the studio along with your photographer. This is refunded back to you at your viewing stage, or against any purchases you make. Should it become necessary to change or cancel your appointment we require 5 days notice or you will incur a rebooking charge of £25 as we are unable to fill family bookings at such short notice.
Can I pay by credit card? Yes we accept most major credit or debit cards.
Can you make me look my best? We always aim to capture your character and its youthfulness, whatever your age. With the help of digital enhancement we are experts at smoothing skin, removing spots wrinkles and whitening teeth. If there is anything extra you need then just let us know!
What can you do that I can't do at home? Our staff are all professionals and fully trained in the art of lighting techniques. Our high tec studios create the best natural soft lighting available, which will enhance your features to your full potential giving you a natural glow. With the help and expertise of your photographer you will be easily shown how to naturally pose to bring out the best in you.
How long does the viewing last? A viewing generally lasts about an hour. We give you that time so that you are not hurried when making your selection, enabling you to make the right choice on the day. If you require more time, then another viewing can be arranged for a cost of £20.
What should I bring to the viewing? Please bring your partner and any other family members that may want to order portraits for themselves. Full payment is required when you place an order, we accept payment by credit/debit card, cheque, and cash.